Frequently Asked Questions

Yes, we provide baby seats upon request. The booking form has an option to add a baby seat. You need to select the type of seat you’re looking for, and we’ll make sure to include it in your vehicle.

We offer a wide range of luxury vehicles, including executive sedans, premium SUVs, and spacious vans. Our fleet includes top brands like Mercedes, BMW ensuring comfort, style and reliability.

Booking our chauffeur service is simple. You can make a reservation through our website with three easy steps or by contacting our customer service team directly. We recommend booking in advance to ensure vehicle availability.

Yes, we offer flexible booking options that include hourly, daily, or multi-day services. Whether you need transportation for a few hours or an extended period, we can accommodate your requirements.

It can take anywhere from 45 to 60 minutes. However, during peak travel times or if there are delays with baggage handling, it could take longer.

Our fully inclusive quoted prices are designed to provide you with complete transparency, ensuring there are no hidden fees. With our standard rates, you can rest assured that both the meet and greet services and parking fees are covered.

If you schedule your pick-up 45 minutes after your flight arrival, we extend the complimentary waiting time to 75 minutes post arrival. Beyond this period, waiting time charges will apply according to our terms and conditions.

Our company is a leader in group transfers and we’ve perfected the booking process. After filling out the initial form and following the instructions, you’ll see an option for group transfers on the booking form’s next page. Here, you can reserve multiple vehicles as needed. If you need any assistance or have questions, our helpline is available 24/7.

To cancel your ride, simply contact us via our helpline or email. Make sure to include your booking reference number to speed up the process. We recommend canceling at least 24 hours before your scheduled trip. You can cancel anytime through our 24/7 helpline or by emailing [email protected].

If you paid with a credit or debit card, please note that refunds usually take about five business days to process. The amount should appear on your bank statement within 4-5 working days after that.

Yes, if your plans change unexpectedly, you can reschedule your Plan accordingly to your Plan. Depending on availability, we allow changes up to 24 hours before your scheduled time. To make changes, contact our 24/7 helpline or email us at [email protected].